Privacy Policy
Privacy Policy – Pine Homes
1. Introduction
Pine Homes is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or make a booking enquiry.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
⸻
2. Who We Are
Pine Homes owns and manages short-term holiday let properties in Northumberland and provides accommodation booking services directly to guests.
Company Details:
Phelan Independent Properties UK Limited
Company Number: 14737958
Registered Office: Russell House, Greenwell Road, Alnwick, United Kingdom, NE66 1HB
Email: enquiries@phelanindependent.co.uk
Telephone: 07753 255892
⸻
3. Information We Collect
We may collect and process the following types of personal data:
Information You Provide Directly
• Name
• Contact details (email address, telephone number, postal address)
• Booking details (dates of stay, guest numbers, special requests)
• Payment details (processed securely through third-party payment providers)
• Communication records when you contact us
Information Collected Automatically
• IP address
• Website usage data
• Device and browser information
• Cookies and tracking technologies (see Cookie section below)
⸻
4. How We Use Your Information
We use personal information to:
• Respond to enquiries and booking requests
• Manage and administer property bookings
• Communicate important booking information
• Process payments and refunds
• Provide guest support before, during, and after your stay
• Improve our website and services
• Comply with legal and regulatory obligations
• Prevent fraud or misuse of our services
We will only use your personal data where we have a lawful basis to do so, including contract performance, legitimate business interests, legal obligations, or your consent.
⸻
5. Booking and Payment Processing
When you make a booking, your information may be shared with trusted third-party providers including:
• Payment processors
• Booking system providers
• Cleaning and property management teams (only where necessary for your stay)
All third parties are required to handle your data securely and only for authorised purposes.
⸻
6. Marketing Communications
We may occasionally send information about offers, updates, or property availability where you have consented to receive such communications.
You can opt out of marketing emails at any time by:
• Clicking the unsubscribe link in emails
• Contacting us directly
We do not sell or rent your personal information to third parties for marketing purposes.
⸻
7. Data Storage and Security
We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.
Your information is stored securely and retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.
⸻
8. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
• Improve website performance
• Analyse visitor behaviour
• Enhance user experience
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
⸻
9. Sharing Your Information
We may share your information where necessary with:
• Payment providers
• Booking and property management systems
• Professional advisers (such as accountants or legal advisers)
• Law enforcement or regulatory authorities where required by law
We only share data where it is necessary and lawful to do so.
⸻
10. Your Data Protection Rights
Under data protection law, you have the right to:
• Access personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where legally permitted
• Restrict or object to processing
• Request transfer of your data
• Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us using the details provided above.
⸻
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies separately.
⸻
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. The latest version will always be available on our website.
⸻
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: enquiries@phelanindependent.co.uk
Telephone: 07753 255892
Post: Russell House, Greenwell Road, Alnwick, United Kingdom, NE66 1HB
